BB SIGN SHOP

Returns & refunds

We want the item you receive to match your order. Different rules apply to made-to-order merch and standard stocked accessories. These terms do not limit rights or remedies required by applicable consumer law.

Damaged, defective or incorrect items

Contact support@bbsignarealtrader.com as soon as you notice a problem, preferably within 30 days of delivery, with your order number, a description and clear photos of the item and packaging. This reporting request does not shorten any statutory warranty or other mandatory rights. Keep the item while we review the issue. Depending on the circumstances and applicable law, we will provide a replacement, repair or refund. You will not pay return shipping required to resolve an error or defect for which we are responsible.

Made-to-order items

Made-to-order items are identified in their listings. We do not offer discretionary returns or exchanges for a change of mind, a size or phone model selected incorrectly, or a preference change after production begins, except where the product listing or applicable law provides otherwise. Check the size chart, language, color and exact device model before ordering. This exclusion never removes remedies for defective, misdescribed or incorrect goods.

Standard stocked accessories

For items not identified as made to order, you may request a return within 30 days of delivery. For a change-of-mind return, the item must be unused, complete and in its original packaging, and you pay the return shipping unless the listing says otherwise. Original shipping charges are not refunded for a discretionary change-of-mind return. We do not charge a restocking fee under this policy. Defective or incorrect products are handled under the section above.

How to request a return

Email us before sending an item. We will provide the correct return address and instructions; the location can differ by product. Do not send a return to a manufacturer, an address on a package or a business address without our instructions. Contacting us for instructions does not waive your mandatory rights.

Refunds

We will confirm the outcome after reviewing the claim or returned item. Approved refunds go to the original payment method. We aim to issue an approved refund within 5 business days, or sooner when required by law. Your bank may need additional time to post it. For an incorrect or defective order, or a cancellation because we cannot ship as promised, applicable delivery charges are included as required by law.

Cancellations

Contact us immediately if you need to cancel or change an order. Changes may not be possible once production or fulfillment starts. This does not affect cancellation rights arising from a shipping delay or other rights required by law.